Your privacy is important to us. This Privacy Policy explains how Credence Africa (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you use Credence Engage, our event platform.
1. Information We Collect
We collect information you provide directly to us when you register for an event or contact us. This may include your name, email address, phone number, company name and professional interests, and for group tickets, the names and email addresses of the other people in your group. We also keep a record of your ticket, the amount paid and whether you checked in at the event.
Payments are processed by our payment provider, Paystack. We do not receive or store your card or mobile money details. Our hosting providers also process technical information, such as your IP address and browser type, to deliver the website and keep it secure.
If you accept advertising and analytics cookies, Meta (through the Meta Pixel) and Microsoft (through Microsoft Clarity) also collect information about your visit, such as the pages you view, your clicks and scrolling, your device and browser, and whether you registered or bought a ticket. Registration forms and ticket pages are hidden from Clarity's recordings.
2. How We Use Information
We use the information we collect to facilitate event registrations, issue and check tickets, manage attendee communication, process payments and improve our services. We may also use your contact information to send you updates about relevant events and opportunities; you can opt out at any time.
3. Data Sharing
We do not sell your personal information to third parties. We may share information with event partners or sponsors, or with third-party service providers (such as our payment, cloud hosting and email providers), only as necessary to deliver the services you have requested. With your consent, Meta and Microsoft receive information about your visit to help us measure our advertising and improve our pages, under their own privacy policies. We may also disclose information to legal or regulatory authorities when required by law.
4. International Data Transfers
Some of our service providers, such as our cloud hosting, email and payment providers, and, if you accept their cookies, Meta and Microsoft, may process your data outside Kenya. Where this occurs, we ensure appropriate safeguards are in place in line with the Kenya Data Protection Act, 2019.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or disclosure. However, no method of transmission over the internet is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, such as running the event you registered for, handling refunds and keeping financial records, or as required by law.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data.
- Request correction (rectification) of inaccurate data.
- Request deletion (erasure) of your data.
- Restrict or object to processing.
- Data portability (where applicable).
- Withdraw consent at any time.
You can also unsubscribe from marketing emails at any time. To exercise any of these rights, email connect@credence.africa. If you believe your data has been handled unlawfully, you also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
8. Cookies
We use a small number of cookies that the site needs to work, and, only if you accept them, advertising and analytics cookies from Meta and Microsoft. You can change your choice at any time with Cookie settings at the bottom of our pages. Our Cookie Notice explains what each cookie does and how to control them.
9. Contact Us
If you have any questions about this Privacy Policy, email connect@credence.africa or write to us at 11th Floor, Suite 1102, Applewood Adams, Ngong Road, Nairobi, Kenya.